Help, when
the loop breaks.
Pick the channel that matches your problem. We answer in mono, not platitudes — and we publish the response times you can plan around.
Channels
Four ways to reach us.
One of these is the right answer for your problem. Pick by urgency, audience, and whether you want a public thread or a private inbox.
EMAIL
support@brime.dev
For account, billing, and integration questions.
Response times scale with tier — see the matrix below.
COMMUNITY
Coming soon
Discord and developer forum are on the roadmap.
Until we open it, email above is the fastest channel for shared problems.
OFFICE HOURS
Coming soon
30-min biweekly call. Bring a hard query.
We will publish the schedule here once it is set.
STATUS
status.brime.dev
Live region status, incidents, and historical uptime.
Subscribe to incident updates by email or webhook.
Response timesBusiness hours, UTC
TierChannelTargetFreeCommunity onlyBest effortPay as you goEmail · standard1–2 business daysProEmail · priority1 business day or sooner
Self-serve
Security & abuse
PGP key & disclosure policy · coming soonReporting a vulnerability or abuse? Email security@brime.dev.
Support FAQ
What we cover, and what we don’t.
Anything API-shaped: setup, authentication, request shapes, unexpected responses, traces, billing, and account changes. We answer the question and link to the changelog or docs entry where it lives.
Still curious?·we read every emailTalk to founders
Still stuck?
Talk to a human.
Send a one-line email with what broke. We answer in mono, not platitudes.
No card needed · 1,000 free credits every month